Door Service English Policies & Rules

Terms and Conditions of Door Service English (DSE Grupo SAS LLC) Last Updated: 12/31/2024 By signing up for English classes with Door Service English ("DSE", "we", "us", or "our"), you acknowledge and agree to the following terms and conditions. This Agreement constitutes a legally binding contract between DSE and you, the individual or entity enrolling in our services ("you", "your", or "Student").
‍1. Introduction This Agreement governs your use of DSE’s online English language instruction services, including live classes, self-study courses, and related offerings. By enrolling, you confirm that you have read, understood, and agree to be bound by these terms.

‍2. Definitions ●  Classes: Live online English language instruction sessions provided by DSE via [specify platform, e.g., Zoom].
●  Course: A structured series of Classes or self-study materials designed to achieve specific learning objectives.
●  Services: All offerings provided by DSE, including live Classes, self-study Courses, and related content.
●  Self-Study Course: Pre-recorded content and materials for independent learning.
●  Grace Period: The seven (7)-day period following your initial enrollment during which
you may cancel without penalty.
●  Eastern Time (ET): The time zone used for all scheduling and communications, based
on Eastern Standard Time (UTC-5) or Eastern Daylight Time (UTC-4), as applicable.

3. Time Zone Standardization
  All times referenced in messages, schedules, and communications are in Eastern Time (ET), aligning with the time zone used in New York and Miami.

‍4. Cancellations and Course Modifications ●  Grace Period: You may cancel your enrollment without penalty within seven (7) days of initial sign-up by providing written notice to policy@doorservicenglish.com.
●  Post-Grace Period: After the Grace Period, a thirty (30)-day written notice is required for cancellations, sent to policy@doorservicenglish.com.
●  Clear Communication: Verbal or implied cancellations will not be accepted; written notice is required.

5. Rescheduling of Classes
●  Private Classes: Rescheduling requires twelve (12) working hours’ notice via WhatsApp (+1-305-381-2844) or email (policy@doorservicenglish.com) and must occur within thirty (30) days or before the next payment, whichever is sooner.
●  Group Classes: Individual rescheduling is not permitted, but with twelve (12) hours’ notice, DSE may provide a courtesy Class or recording at its discretion.
●  Pending Classes: Classes marked "Pending" must be rescheduled promptly to avoid forfeiture.

6. Attendance Reports and Fees
●  Requesting Reports: Attendance reports for past group Classes cost $1 per Class, payable in advance via [specify payment method].
●  Example: A report for 40 Classes costs $40.

7. Payments and Currency Conversion
●  Currency: All payments are in U.S. dollars (USD); conversion costs are your responsibility.
●  Scheduling: Classes must be scheduled within forty-eight (48) hours of the placement test, or missed Classes may be forfeited without delaying billing.
   ● Billing Cycle: Payments are due monthly on the initial payment date.

‍8. Artificial Intelligence (AI) and Communications You consent to AI-driven communications (calls, texts, emails) for marketing and updates. Opt out by contacting policy@doorservicenglish.com.

‍9. Legal Disputes and Litigation ●  Dispute Resolution: Contact policy@doorservicenglish.com first; unresolved disputes go to binding arbitration in Volusia County, Florida.
●  Costs: The losing party pays all litigation costs.
●  Jurisdiction: Governed by Florida law.

10. Use of Artificial Intelligence in Education
AI may be used in teaching and assessments. DSE is not liable for inaccuracies in AI-generated content.

11. Class Recordings and Background Etiquette
●  Recordings: All Classes are recorded (audio and visual) and are DSE’s property. They may be distributed for marketing, resale, or pre-recorded Courses for self-study learners or teachers.
●  Consent: Participation implies consent to recording your voice and likeness.
●  Privacy: DSE will attempt to conceal personal information (e.g., emails, phone numbers,
names), but you must avoid sharing sensitive details.
●  Etiquette: Ensure an appropriate background; disruptive noise or visuals may result in
muting or removal.

12. Ideas Taught and Disclaimer
‍Opinions: Ideas taught (e.g., personal, professional, financial, medical, legal topics) are opinions, not advice, even if not stated repeatedly.
Clarification: Teachers will clarify this if asked explicitly, but content is general, not tailored to you individually. Liability: DSE is not responsible for actions taken based on these ideas.

13. Late Arrivals and Class Timing Punctuality: Classes start on the hour and end one minute before. Late arrivals after twenty (20) minutes are not admitted.
Instructor Delay: Instructors have a three-minute grace period; contact the coordinator at +1-305-381-2844 if delayed.

14. Holidays and Schedule Adjustments Holidays: No Classes on U.S. federal holidays. Changes: DSE may adjust schedules or terms without notice, posted on our website.

15. Intellectual Property and Content Usage Ownership: All materials are DSE’s copyrighted property.
Restrictions: No sharing or reproduction without permission.
Self-Study Access: Granted until December 31, 2025, renewable per Section 25.

16.Service Disruptions and Credit Policies Disruptions: Credits issued within fourteen (14) days for DSE’s failure to provide scheduled Classes. No Refunds: Credits are the sole remedy.

17. Privacy Policy     See our Privacy Policy below or for details contact policy@doorservicenglish.com with questions.

‍18. Limitation of Liability DSE’s liability is limited to the amount you paid in the prior twelve (12) months, excluding indirect damages.

‍19. Indemnification You indemnify DSE against claims from your use of the Services or breaches of this Agreement.

‍20. Governing Law Florida law governs this Agreement.

‍21. Entire Agreement This Agreement and the Privacy Policy are the full understanding between you and DSE.

‍22. Severability Invalid provisions are struck; the rest remain enforceable.

‍23. Waiver Non-enforcement of a provision is not a waiver unless in writing.        

‍24. Amendments DSE may amend terms, effective upon posting. Continued use implies acceptance.

‍25. Self-Study Course Renewal ●  Access: Valid until December 31, 2025.
●  Renewal: Renew by January 29, 2026, via policy@doorservicenglish.com for direcly here.
●  Termination: Access ends if not renewed.

26. Force Majeure
DSE is not liable for delays due to uncontrollable events (e.g., natural disasters).
 

Privacy Policy
By presenting the Privacy Policy for Door Service English (referred to as "we" or "us"), we aim to provide you with a clear understanding of how information can create new opportunities for you, our esteemed customer. Furthermore, we want to reassure you that we highly value and respect customer requests to restrict and protect personal information.This Privacy Policy applies to all operations conducted by Door Service English and its affiliated entities. For the purpose of this policy, references to Door Service English include all aspects of our services, including online English classes and related offerings. This encompasses our primary domains such as www.doorservicenglish.com and any related domains created and operated by Door Service English. Please note that this policy does not cover web pages created by affiliates participating in promotional activities conducted by Door Service English.


Compliance with Privacy Regulations:

Door Service English is committed to complying with privacy regulations, and we adhere to our Canadian Privacy Policy in our communications with all customers who are Canadian residents. For customers residing in the EU, please refer to "Your Rights under EU Data Protection Laws" below.

‍Purpose of Collecting Personal Information: Door Service English collects personal information with the primary goal of enhancing our operational efficiency, offering quality products and services, facilitating communication regarding these offerings, and ensuring prompt and effective customer support when required. We emphasize that we will never rent or sell any personal information collected from you to third parties, and we only share your personal information as outlined in this Privacy Policy.

‍Types of Personal Information Collected: Door Service English employs various methods to collect personal information as you interact with our services, including but not limited to:

‍1. Account Creation: Information collected when you register or create an account with Door Service English.
‍2. Order Placement: Information obtained when you place an order for our products or services.
‍3.Product Usage: Information collected during your use of Door Service English products or services.
‍4.Website Interaction: Information gathered when you visit Door Service English pages or pages of affiliated partners.
‍5.Promotions and Sweepstakes: Information collected when you participate in promotions or sweepstakes.
‍6.Newsletter Subscription: Information obtained when you subscribe to newsletters or express a desire to receive updates on our products or services.
‍7.Correspondence and Feedback: Information collected when you interact with us, correspond, or provide feedback through online surveys.The information we collect may include your name, email address, phone number, address, product preferences, billing information, demographic details (such as language, gender, and age), and, if applicable, content preferences and personalization information. On certain occasions, we may request additional information to facilitate your access to specific services. Door Service English may also combine information about you obtained from business partners or other companies.We value the privacy and security of your personal information, and our data collection practices are designed to ensure transparency and protect your data.**Cookies and Data Collection Practices for Door Service English**

‍Cookies and Their Usage: Door Service English utilizes cookies, which are small data files that are written to your hard drive for record-keeping purposes when you visit our website. Cookies play a crucial role in measuring traffic activity and enhancing user experience. They enable us to tailor your experience by, for example, remembering your passwords and viewing preferences. Similar to other reputable websites, Door Service English employs cookies to provide you with a personalized and efficient experience when visiting our site and using our primary products. Any personal information contained in cookies is treated with the same level of confidentiality as other information you provide to us. If you prefer to disable cookie functionality, you can do so by adjusting the security settings on your browser. However, please note that certain portions of Door Service English may not function as efficiently without cookies.

‍Information from Other Sources/‍Social Media Widgets: Our website includes social media features, such as the Facebook "Like" button and widgets like the "Share This" button or interactive mini-programs. These features may collect your Internet protocol address, the page you are visiting, and may set a cookie to enable proper functioning. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are subject to the privacy statement of the companies providing them.

‍Information from Third-Party Services: We may obtain additional information, including personal information, from third parties and combine it with data collected through our website. For instance, if you log into our services through a third-party social media or authentication service, we may have access to specific information from that service. Any access to information from third-party services aligns with the authorization procedures determined by those services. If you authorize us to connect with a third-party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information made available by the third-party service. This information is used and disclosed in accordance with our Privacy Policy. To manage the information sent to us through these services, you should review and adjust your privacy settings on these third-party platforms.Single sign-on services, such as Facebook Connect or an Open ID provider, authenticate your identity, allow you to share specific personal information with us, and pre-populate our sign-up form. Services like Facebook Connect provide you with the option to post information about your activities in our services to your profile page for sharing within your network.How We Protect Your Personal Information:Door Service English places a high priority on safeguarding the security of the data you share with us, employing a combination of physical, electronic, and managerial procedures. We strongly advise you to take every precaution to protect your personal data while using the internet. For purchases on the Door Service English website, an SSL-enabled browser is required. We implement industry-standard Secure Sockets Layer (SSL) encryption on web pages dedicated to completing purchases. This ensures the confidentiality of your personal and credit card information during transmission over the internet.While Door Service English takes comprehensive precautions to ensure data security, it is essential to acknowledge that no one can provide an absolute guarantee of data safety over the internet. Therefore, we encourage you to take steps to ensure the safety and security of your personal information, such as refraining from sharing passwords or other registration data.How We Use Your Personal Information:Door Service English utilizes your personal information in the following ways:

‍Delivery and Billing: Managing the delivery and billing for our products and services, and communicating with you regarding your account and customer service matters. This may involve verifying credit card authorization before any purchase of content or services.

‍Product and Service Improvement: Enhancing our products and services by offering personalized content recommendations, language and location customization, and personalized help and instructions.

‍Surveys and Feedback: Inviting you to participate in surveys about products, services, news, and events.

‍Product Offers: Providing product upgrades, content, services, and other training courses for you to purchase.

‍Personalized Experience: Offering content, services, instructions, and a more personalized experience based on personal information, such as language preferences, zip/postal code, country locations, and any content or other preferences you provide.

‍Communication: Providing you with news, free newsletters, updates, targeted advertising, promotions, and special offers.

‍Product Usage Analysis: Understanding how our products are used, including web traffic patterns and the popularity of content among users.

‍Anonymous Reporting: Offering anonymous reporting for both internal and external partners.

‍Online Forum Participation: Facilitating your participation in our online forums and helping manage improper behavior by individuals using these forums.

‍How and When We Disclose the Information We Collect:‍ Door Service English may share your personal information under specific circumstances, and we are committed to maintaining transparency and prioritizing the security of your data. Here's an overview of our disclosure practices:
‍1. Trusted Vendors and Partners: Door Service English may share your personal information with trusted vendors and partners who collaborate with us. These partners are provided with your personal information to facilitate communication about offers from Door Service English and our marketing partners. They are contractually obligated to maintain the security of this information and use it solely for the purposes for which it was provided.
‍2. Product and Service Provision: We may share your personal information with other companies or individuals when it is necessary to provide the product or service you have requested from Door Service English. However, these entities are only permitted to use the personal information for the specific purposes related to the requested product or service.
‍3. Legal Compliance and Protection: Door Service English may disclose your personal information if required by law or in good faith belief that such action is necessary to:Comply with legal processes or requests from duly authorized public authorities.Comply with the orders of competent judicial authorities in any jurisdiction.Enforce our terms of use.Protect and defend the rights or property of Door Service English, our affiliated companies, and their employees and agents.Safeguard against fraud, illegal activity, or for risk management purposes.Allow us to pursue available remedies or limit potential damages.Act in urgent circumstances to protect the personal safety of users of Door Service English products or the public at large.
‍4. Business Transactions: In the event of bankruptcy, insolvency, acquisition, merger, sale of assets, or substantial transfer of relevant assets to a third party, Door Service English is entitled to share personal information and all other provided information through its products and services with potential and subsequent business and merger partners.
‍5. Sharing of Data Patterns and Usage Information: Door Service English may share "cookie" and other data about traffic patterns or usage, collected on our platform, with affiliated companies, business partners, or third-party advertisers or ad networks. Any shared data is anonymous and does not identify individual users.
‍6. Third-Party Advertising: Door Service English may include third-party advertising on its site. These third parties, their websites, advertisers, or Internet advertising companies working on their behalf, may use technologies such as web beacons and cookies to send advertisements directly to your browser. The information collected is often anonymous and may include details about the effectiveness of advertisements and anonymous information about your visits to Door Service English. For more information and choices regarding online behavioral advertising by these ad networks, you can visit: Opt-Out Link.
‍7. Links to Other Websites: Door Service English contains links to other websites and products. We are not responsible for the privacy practices or content of such third-party websites or products. We recommend reviewing the privacy policies of these sites to understand their data collection practices.

‍Rights You Have Regarding Your Data: At Door Service English, we prioritize your rights and privacy. You have the following rights concerning your data:

‍Information Request: You have the right to request information about your stored data, including its origin, recipients, and the purpose of its collection, at no charge.If you have further questions about privacy and data protection, you can contact us at any time using the address provided in the legal notice.Correction, Blocking, and Deletion:You have the right to request the correction, blocking, or deletion of your stored data.Revocation of Consent:Many data processing operations require your express consent. You have the right to revoke your consent at any time with future effect. An informal email making this request is sufficient.Data processed before we receive your revocation may still be legally processed.Opt-Out from Communications:If you no longer wish to receive communications from Door Service English, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at privacy@doorservicenglish.com.
‍Complaints: You have the right to file a complaint with the competent regulatory authorities.
‍Account Data: Account Data refers to personal information provided by you or collected in connection with your access to and use of Door Service English services. As a data controller, Door Service English collects and uses this Account Data for the provision of services. There are two general categories of Account Data we collect:

‍Information You Give Us/‍Account Information: Information provided during the creation and management of your Door Service English account, such as name, email address, and password.
‍Billing Information: Details related to purchases or financial transactions made using our Services, including billing details and credit card information.Information Automatically Collected:
‍Log Data and Usage Information: When you interact with our Services, our servers automatically record information such as your IP address, browser type, device information, date and time of use, and cookie data.
‍Location Information: We may collect information about your geographic location when you use our Services.
‍Optional Information: You may choose to provide additional information when filling in forms, contacting customer support, responding to surveys, or using other features of our Services. This may include usernames, avatars, and links to Social Network profiles authenticated with your Door Service English profile.
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‍Account Data – How We Use It: At Door Service English, we use, store, and process Account Data as a data controller to provide, understand, improve, and develop our Services, ensuring their safety and compliance with legal obligations. Here's how we use Account Data:
‍Identify Our Users: We use Account Data to identify you when you log in to your account.
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‍Provide Services: Square, Google, Canva, Meta, Paypal, Zoho, Mailchimp, Open Ai and Webflow, are gust a few our service providers which enable access to our Services. Facilitate communication between users. Verify transactions for purchase confirmation, billing, security, and authentication.Contact you about your account, provide customer service support, and keep you informed about Services, features, surveys, newsletters, offers, contests, and events.
‍Improve and Optimize Our Services: Better understand user needs and aggregate trends.Diagnose problems, analyze trends, and conduct research to improve features and usability.Analyze user demographics and behavior for research and marketing purposes.Create aggregate statistics about user behavior to introduce improvements and enhance usability.

‍Keep Our Services Safe: Verify accounts and activities to maintain service integrity. Ensure the safety and security of our Services.

‍Account Data – Legal Basis for Use: The legal basis for collecting and using Account Data depends on the specific context, and as a data controller, we collect personal information under the following conditions:

‍Consent: We collect and use Account Data with your consent.

‍Contractual Necessity: When we need personal information to perform a contract with you (e.g., delivering requested Services).

‍Legitimate Interests: When processing is in our legitimate interests, not overridden by your data protection interests or fundamental rights and freedoms.In some cases, we may have a legal obligation to collect personal information, or it may be necessary to protect vital interests. If we rely on your consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.We transparently communicate the need for providing personal information to comply with legal requirements and will advise you on whether it is mandatory, as well as the possible consequences if not provided. If we collect and use personal information based on our legitimate interests not described in this notice, we will clarify those interests at the relevant time.Account Data – Access, Control, and Correction of Personal Information and Certain Other Important Rights:As a user, you have the ability to update or correct most of your Account Data by logging into your account and editing your profile or organization record. To make specific requests such as having Account Data returned, removed, or making additional corrections, please contact our privacy team via email. We aim to handle such requests within thirty (30) days and may apply a fee as permitted by applicable law.Depending on your location, you may have additional rights under applicable laws regarding the personal information held by Door Service English as a data controller. These rights include:

‍Right of Erasure: In certain circumstances, you may have the right to request the erasure of personal information held about you, especially if it is no longer necessary for the purposes for which it was collected. However, retention may be necessary for account maintenance, legal compliance, dispute resolution, and enforcing terms.

‍Right to Object to Processing: You may have the right to request the cessation of processing your personal information and/or to stop receiving marketing communications.

‍Right to Restrict Processing: In certain situations, you may have the right to request a restriction on the processing of your personal information, particularly if you believe the information is inaccurate or unlawfully held.

‍Right to Data Portability: Under certain circumstances, you may have the right to receive your personal information in a structured, machine-readable format and request its transfer to another data controller.To exercise these rights, please contact us. We will assess your request in compliance with applicable laws, and to ensure privacy and security, we may verify your identity before fulfilling the request.
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‍Additionally, you have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information. Contact your local data protection authority for more information.


‍Usage and Website Activity Information: When you visit our websites, we or our third-party service providers collect information about your website usage, including your Internet service provider's address, location determined by your IP address, referring website or advertisement, user agent, and your clicks and activity on our websites. This information is used to enhance the availability and user-friendliness of our websites and provide you with relevant advertising.For users identified as using our websites from EU IP addresses, we do not serve interest-based advertising. If you wish to opt out of such advertising, please refer to the information below.

‍Google and Adobe Analytics: We utilize tools such as "Google Analytics" and "Adobe Analytics" to collect information regarding your use of the services mentioned above. The data collected assists us in enhancing the services. Google Analytics and Adobe Analytics may employ cookies on your browser or mobile device, or read existing cookies to gather this information. Information may also be received by Google Analytics and Adobe Analytics from apps you have downloaded that collaborate with Google or Adobe, respectively. Importantly, we do not merge the data collected through these analytics tools with personally identifiable information.

‍Google Analytics: Google's use and sharing of information collected by Google Analytics are governed by the Google Analytics Terms of Use and the Google Privacy Policy. Review these terms at http://www.google.com/policies/privacy/partners/ for details on how Google utilizes the information and how you can control it. You can prevent your data from being used by Google Analytics by downloading the Google Analytics opt-out browser add-on, available here.

‍Adobe Analytics: Adobe's use and sharing of information collected by Adobe Analytics are governed by the Adobe Analytics Terms of Use and the Adobe Privacy Policy. Details are available at https://www.adobe.com/privacy/marketing-cloud.html. To control the information provided to Adobe, and to prevent your data from being used by Adobe Analytics, you can download the Adobe Analytics opt-out browser add-on, found here.The Google Analytics and Adobe Analytics products we employ collect only anonymized IP addresses for IPs located in the EU.

‍Social Media: We interact with customers on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you reach out to us on these platforms for customer service or other matters, we may contact you via direct message. Such communications are governed by this policy as well as the policy of the relevant social media platform.

‍Cookies and Other Tracking Technologies: Cookies are small data portions stored on your computer, transmitted to your browser via a Web server. They convey information about your activity on our Websites, aiding us in enhancing user experience and marketing effectiveness. We never use cookies to store highly confidential information. However, we employ them and other tracking technologies for enhanced online marketing based on your interests and preferences. Learn about opting out of our cookies used for personalized online ads here.

‍Web Cookies in Email Messages: Web cookies are used in some email messages and on our Websites to measure the effectiveness of those emails and for analytical purposes. Learn how to opt out of cookies used for these purposes here.

‍Service Provider Pixel Tags and Cookies: We contract with a Service Provider to evaluate visitation to our Websites, utilizing small pixel tags and cookies. While these allow tracking of visits, the data retrieved cannot be used without our authorization. We control how this data may and may not be used.For users accessing the Site from Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) governs the collection, use, and protection of personal information.

‍Canada Anti-Spam Law (CASL): We adhere to the Canada Anti-Spam Law. Individuals providing a Canadian mailing address will not receive unauthorized Commercial Electronic Messages (as defined under CASL) unless they have explicitly "opted-in" to receive such messages.

‍Legal Reasons for Collecting and Disclosing Information and Legal Basis for Processing (EEA Visitors Only): If you are a visitor from the European Economic Area (EEA), the legal basis for collecting and using the personal information depends on the specific personal information and the context in which we collect it. Typically, personal information is collected only when necessary for performing a contract with you (e.g., providing Services), when processing is in our legitimate interests (not overridden by your data protection interests or fundamental rights and freedoms), or with your consent. In certain cases, there may be a legal obligation to collect personal information.When we ask for personal information to comply with legal requirements or fulfill a contract, we will clearly communicate the necessity and inform you if it's mandatory, explaining the possible consequences if you choose not to provide the information.If personal information is processed based on legitimate interests (or those of a third party), we will specify why it's necessary. Consent may also be sought for processing personal information, and you have the right to withdraw consent at any time.For any questions or additional information regarding the legal basis for collecting and using personal information, please contact us using the details provided under the "Contact Us" section below.

‍Compliance with Laws and Law Enforcement Requests;
Protection of Our Rights:In certain situations, the company may need to disclose personal information in response to lawful requests by public authorities, including those related to national security or law enforcement requirements. This may involve responding to subpoenas, court orders, legal processes, or taking action to investigate, prevent, or address illegal activities, fraud, potential threats to safety, or violations of the service agreement.
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‍Testimonials: The company may post testimonials on the website containing personal information with the user's consent. Users can request updates or deletions of their testimonials by contacting privacy@doorservicenglish.com, and a signed release and waiver are required for posting testimonials or endorsements.
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‍Community Forums: The website may feature publicly accessible community forums or interactive features where user-posted information can be read, collected, and used by others. Users can request removal of personal information from these areas by contacting privacy@doorservicenglish.com.
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‍Live Events: Events are live-streamed and recorded, and purchasing a ticket constitutes a release and waiver for using the attendee's likeness and photographs for promotional purposes, marketing, advertising, educational use, and press coverage.

‍Transmission of Data to Other Countries: Personal data is processed in the United States, and users agree to the transfer, storage, and processing of their data in the United States. Privacy laws in the U.S. may differ from those in the user's country.

‍Your Rights under EU Data Protection Laws for Door Service English:If the processing of your information falls under the scope of EU data protection laws, you have specific rights granted by law. Below is a list of these rights:

‍Right of Access: You have the right to request a copy of the information that Door Service English holds about you.

‍Right of Rectification: You can request the correction of any inaccurate or incomplete data that Door Service English holds about you.

‍Right to be Forgotten: In certain circumstances, you can request the erasure of your data from Door Service English records.

‍Right to Restriction of Processing: You have the right to request the restriction of processing under specific conditions.

‍Right of Portability: You can request the transfer of the data held about you by Door Service English to another organization.

‍Right to Object: You have the right to object to certain types of processing, such as direct marketing. Door Service English does not engage in direct marketing to individuals known to reside in the EU.

‍Right to Object to Automated Processing, Including Profiling: You have the right not to be subject to decisions based solely on automated decision-making, including profiling. Door Service English does not currently engage in any automated processing or profiling of individuals known to reside in the EU.To exercise these rights, please contact us at privacy@doorservicenglish.com. When reaching out, include your previous and current full name, mailing address, email address, and phone number. Your request should provide a detailed, accurate description of the data you wish to access. For security purposes, we may need to verify your identity, ensuring the email address matches the one on file.In the rare event that a request is refused, Door Service English will provide a clear reason. EU individuals also have the right to file a complaint, as outlined in the dispute resolution section.How Long Do We Keep Your Information at Door Service English?You have the option to delete your Door Service English account or request its deletion by contacting us at privacy@doorservicenglish.com. Once the account deletion is initiated, we will begin the process of removing your account from our systems.While we make efforts to respect your preference for account deletion, certain legal obligations and business requirements may necessitate the retention of your information for extended periods. We retain your data beyond your deletion request for specific purposes, including:
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‍Security, Fraud & Abuse Prevention: To safeguard you, other users, and Door Service English from fraud, abuse, and unauthorized access.

Financial Record-Keeping: Payments made to Door Service English are retained for longer periods to meet accounting, dispute resolution, and compliance needs with tax, anti-money laundering, and other financial regulations.
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‍Compliance with Legal or Regulatory Requirements: To adhere to applicable laws, regulations, legal processes, or enforceable governmental requests. This includes the investigation of potential violations of our terms of service.

‍Direct Communications with Us: Records of direct communications with Door Service English, such as customer support interactions, feedback forms, or bug reports, may be retained for a reasonable duration.Even upon account deletion, it's essential to note that third-party providers' deletion processes may not be immediate, and deleted information may persist in backup copies for a reasonable period.For any privacy or data protection inquiries, please reach out to privacy@doorservicenglish.com.If you are a resident of California, you have the right, as per California law, to request information about the disclosure of your personal data by Door Service English or its affiliates to third parties for direct marketing purposes. To make such a request, email us at privacy@doorservicenglish.com.We prioritize children's privacy and do not knowingly or intentionally collect personally identifiable information from children under 13. If you become aware that your child provided us with personal information without consent, email us at privacy@doorservicenglish.com.For any inquiries about our privacy practices, contact us at privacy@doorservicenglish.com. Please revisit this policy periodically for updates, as we reserve the right to modify it at our discretion. The date of any effective changes will be reflected at the bottom of this page, and we can provide information on request regarding any updates made.